How do I return an item?
Original sales receipt/order # must accompany returns.
We accept returns for exchange 15 calendar days after delivery of the product. At our sole discretion after 15 calendar days, we will offer an exchange or store credit only.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support @ 224-402-2274 immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
Again you MUST contact us within 15 days if you intend to return ANY item back to our store. Items returned to us AFTER 15 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Safe and Sound Tags
PO Box 277
Poplar Grove, IL 61065